MBA (Accommodation Operations Management) 2 Years

Programme Overview

Duration: 2 Years | Programme Code: 040301

A career in hospitality industry can be exciting and varied. There are numerous opportunities to progress in this area, and one can focus on specialist roles in Front Office and Housekeeping. MBA in Accommodation Operations & Management is designed for graduates of all streams with an aspiration to enter the world of hospitality with passion for guest service and relations.

Programme Educational Objectives

  • To impart knowledge, skill and aptitude to a graduate of any stream, opting for a career in hospitality industry.
  • To train students in Rooms Division Management (front office and housekeeping) by focusing on best practices for operational, strategic and staff management in lodging establishments.
  • To train students in the operations of the PMS and ERP software

Learning Outcomes:

Students will develop knowledge and understanding of:

  • Basics and advance knowledge about tourism and hospitality
  • Learn about rooms division, operations and management
  • Acquire skills of computer operation and software applications
  • Graduates are expected to utilize this technical & management skills as well as apply critical thinking skills, ethical standards & problem solving skills within lodging organization.
  • Learn the property management system software application
  • Learn and acquire knowledge of front office accounting systems
  • Acquire knowledge about revenue and yield management

Programme Highlights

MBA in Accommodations Operations and Management is a four semester- two year programme inclusive of industrial exposure giving them experience of a real life work place.

Some of the major courses are:

Rooms Division (Front Office & Housekeeping), Human Resource Management, Sales and Marketing, Hotel Finance.

Career Avenues

The degree prepares graduates for employment in operational management or professional staff position with commercial lodging companies as well as position them to move up to higher levels such as General Manager and various other staff position. Enter the industry as Hotel Operations Trainee or Management Trainee and ramp up to Front office executives, Team Leaders, Revenue executives, Front Office Manager, Housekeeping Executive, Floor Supervisor, and Manager- Housekeeping.

Entry Requirements

Graduation in any field from a UGC approved university. In addition, candidates will also have to successfully complete a Goenka Aptitude Test for Admission (GATA) and a personal interview.

 

Course Curriculum

Semester-I

Hospitality Management Principles & Organizational Behavior
Hotel Accounting
Hotel Economics
Managing Hospitality in the International Context
Hospitality and Tourism Marketing
Branding & product Development in Hospitality Industry
Front Office Management
Accommodation Operations
Resort Management

Semester-II

Human Resource Management
Statistical & Quantitative Method
Public Relations & Corporate Communications
Strategic Management
Research Methodology in Hospitality
Sustainable Tourism Development
The Art of Good Housekeeping
Linen and Laundry Management
Room Division Management
Hotel Information System

Semester-III

Successful Hospitality Project Design
Ethical Business & CSR in Hospitality
Customer Relationship Management
Disaster Management
Revenue Management
Hospitality Law
Hotel Housekeeping Operations
Interior Designs and Furnishings
Ecotel Management
Wellness and Spa Management
Lobby Design Trends
Time Share and Condominium Management

Semester-IV

Industrial Training