Ms. Nidhi Nayna

Assistant Professor
Hospitality, Management & Research

Professional Biography

Nidhi has more than six years experience in training and development, human resource management, food and beverage management, event planning, hospitality management, customer service, soft skills training and research methods.

Prior joining Le Cordon Bleu School of Hospitality at G D Goenka University, Nidhi Nayna was an Assistant Professor at Vatel School of Hospitality Management, Ansal University, Gurugram, Delhi Institute of Hotel Management, New Delhi, and the Institute of Hotel Management, Hajipur.

Nidhi is an alumnus of Birla Institute of Technology Mesra, and Ranchi Institute of Hotel Management Pusa, New Delhi from where she completed her Bachelors and Masters degrees in Hospitality Administration. She is undertaking doctoral studies at Amity University Uttar Pradesh and recently submitted her thesis for examination.

Publications

Scholarly Journals 
‘SERVQUAL Model: Bridging the Gaps in Hotels’, International Journal of Recent Technology and Engineering, pp. 2777-2780. (Nayna, N., Sajnani, M., and Shandliya, A.K., 2020).

‘Factors contributing to student exchange program of Indian hospitality students in collaboration with foreign institutions in specific reference to Vatel France’, International Journal of Research and Analytical Reviews, pp. 100-104 (Nayna, N., Sajnani, M., and Shandliya, A.K., 2019).

‘SERVQUAL Model: An Analysis of Star Hotels in Jaipur’, Journal of Emerging Technologies and Innovative Research, pp. 686-689. (Nayna, N., Sajnani, M., and Shandliya, A.K., 2019).

‘An empirical study on customer perception and expectation on service quality of select hotels of Rajasthan: With reference to SERVQUAL Model’, Journal of Advanced Research in Dynamical and Control Systems- JARDCS, pp. 01-05. (Nayna, N., Sajnani, M., and Shandliya, A.K., 2019).

‘Service quality management in hotel industry: A conceptual framework for front office departments’, MAIMS Journal of Management. (Nayna, N., Kumar.A., 2017).

Scholarly Conference Proceedings
‘Smart destination: Changing paradigm in tourism management’, International Conference on Sustainable Destination Excellence: Revitalizing Peace through Innovation in Tourism, School Of Hospitality And Tourism Management,University of Jammu, Jammu and Kashmir, India.(Nayna, N., Kumar, A., February 2016).

‘Significance of hospitality education: Issues and Challenges, Conference on ‘Tourism for All – Augmenting Curricular Aspects of Tourism and Hospitality Education, Uihtm, Panjab University, Chandigarh. (Nayna, N., Kumar, A., February 2016).

‘Pro poor tourism: Overview of strategies in the State of Uttar Pradesh, India’, International Conference on Prospects and Competitive Challenges in Global Hospitality and Tourism Industry,School of Hotel Management and Tourism,Lovely Professional University, Punjab. (Nayna, N., Kumar, A., April 2016).

Research Monographs, Books and Book Chapters
‘Impact of Social Media on student's Academic Performance - A case study in University of Gurgaon, Haryana’ published in edited book by Amity International Tourism & Hospitality Conference (AITHC 2018) on Innovations and Disruptions in Tourism, Travel & Hospitality Business Processes: A Global Perspective, pp. 216-219.(Nayna, N., Sajnani, M., September, 2018).

‘Promoting tourism and hospitality: Trends and opportunities’ in an edited book by National Seminar at SOSTTM, Jiwaji University. (Nayna, N., Kumar, A., March 2016), pp. 93-101.

Current Research

​Nidhi Nayna current research interests are in the areas of customer satisfaction, feedback and loyalty in hotels, hospitality and tourism sectors.

Contribution to Profession and ​​Awards 

Conducted session on ‘Office Desk Etiquette and Telephone Manners’ for all receptionists of G D Goenka University and GD Goenka World School, Gurugram. (2019).

Best Teacher Award for contributions in the field of academics by ‘World Choice Chef Federation’ on the occasion of Teachers Day 2019.

‘Basic Food & Beverage Etiquette and Manners’ for all the students and faculty members at Ansal University, Gurugram. (2016).

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