Student Grievance Handling Mechanism

G.D.Goenka University, Gurgaon (GDGU) has established a mechanism for its students to share their grievances which are required to be handled at the appropriate level.

Three levels Grievance Redressal Committee have been formed to handle such grievances and the details are furnished below:

LEVEL I

Any aggrieved student can submit his/her grievance in writing to the office of the Dean of his/her respective school which will be taken up by the School Grievance Redressal Committee within five working days.

The composition of the School Grievance Redressal Committee (SGRC) will be as follows

  • Dean
  • Head of concerned Department/or a senior members of faculty
  • One female faculty member nominated by the Dean

In case the student is not satisfied with the decision of SGRC, he/she may go in appeal to Level II.

LEVEL II

An appeal may be submitted to the office of the Dean-Student Welfare, GDGU along with the copy of the decision of SGRC for review/reconsideration within seven working days from the date of the decision at Level I.

The composition of the University Grievance Redressal Committee (UGRC) will be as follows

  • Dean-Academics
  • Proctor
  • Two Senior Faculty Members nominated by the Vice Chancellor
  • One Female Faculty Members nominated by the Vice Chancellor
  • Dean, Students Welfare

  • LEVEL III

    In case the Student is not satisfied with the decision of the UGRC, he/she may submit a request to the Office of the Vice Chancellor, GDGU for review as a final appeal.

    The Decision of the Vice Chancellor shall be the final.